Guardian Nurses

Guardian Nurses has been a pioneer in patient advocacy since 2003, when Founder and President Betty Long, RN, MHA, saw the fear and confusion her elderly aunt confronted as she tried to navigate a maze of tests, treatments, conflicting opinions, hard choices and huge bills. Long put together a team of experienced RNs who know how the healthcare system works and turned them into Nurse Advocates who make the system work for patients. In certain situations, the RN will accompany the patient on doctor visits - a popular option not offered by phone-only patient advocacy services. Pioneering again 10 years later, Guardian Nurses launched its unique Mobile Care Coordinator® Program in 2013. Long literally mobilized her RNs by putting them in branded SUVs so they can visit patients in crisis at home, in the hospital or wherever the patient needs immediate guidance and support. The RNs bond with patients in their time of need and the trusting relationship enables the RN to continue motivating patients to make better healthcare decisions and take better care of themselves. "The heart of Guardian Nurses is caring and trust between the nurse and the patient," Long said. "But the bottom line for our clients is cost savings. Both the Nurse Advocate and Mobile Care Coordinator programs improve clinical outcomes, and that results in cost efficiencies." Clients include unions with self-funded health plans, brokers who include Guardian Nurses in corporate healthcare benefits for employees, and individuals who hire a Nurse Advocate to get straight answers, better care, and peace of mind for themselves or a loved one.