Helping Hands Maid Services

Helping Hands takes every possible precaution in hiring the most qualified trustworthy individuals available. All of Helping Hands professionals are bonded and insured and all of them are covered by worker's compensation insurance. This means if they should have an accident while cleaning your home you are not responsible for their medical bills. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes. Click here for a copy of our insurance and bond. Is Helping Hands a franchise? No, Helping Hands is a local, family-owned and operated company. Because we are locally owned our prices are more affordable and we are able to provide more flexibility when meeting your specialized needs. Do I need to sign a contract? No. You may cancel service at any time. Helping Hands also reserves the right to cancel your service at any time. Who provides the cleaning products and equipment? We are aware that many people suffer from chemical related allergies, therefore, unless otherwise requested, we ask that you provide the cleaning supplies. Eco-friendly (green) products are provided upon request. What hours do you clean and can I pick the day I would like? Our office hours are Monday-Friday 7:30 a.m. to 5:00 p.m. We clean between the hours of 7:30 a.m. and 5:00 p.m. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask if you prefer a morning or afternoon cleaning time. How many people do you send to my home? Normally, teams of 2 cleaning professionals will arrive to clean your home. We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off, we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, we will call you to inform you of the change. How do you monitor quality? We provide you with a cleaning checklist or a comment card before the team leaves your home. We also employ a quality assurance manager who will inspect the cleaning of your home periodically.