Herman Solutions

Herman Solutions is a specialist provider of assistance to large organisations facing significant challenges. Herman Solutions was founded by Steven Cooper who brings a wealth of experience of both successful start ups and delivering complex programmes of change. Client Sector Experience includes Telecoms and Internet, Financial Services, Local Government, Central Government, Broadcast Media & Publishing, Utilities, Automotive and Emergency Services. Situation applications include Interim Business, Departmental or Programme Leadership, Outsourcing & Consultancy (BPO, HR, Payroll, Technology & Customer Service), Large Transformation & Centralisation Initiatives, Start ups or Business Turnarounds, Service Delivery, Relationship Management, Technology Innovation, Project Management, Coaching & Leadership Development, MBTI Developmental Feedback and Contact Centre & Service Centre Operational Delivery. Steven is an innovative business leader and has experience of winning and retaining contracts from both the public and private sector. He is very experienced at leading large teams and communicating at all levels. One of Steven's key assets is the ability to organise, motivate and develop his teams through coaching. He is renowned for his deep understanding of customer needs, and is passionate about maximizing the performance of his teams.