Hostcomm

Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution has grown to now offer comprehensive omnichannel capabilities including a predictive dialler, live messaging, PCI-DSS certified payment solution, AI Chatbot and hosted telephony. It has over 500 customers. Its support and training centre, and all its staff, are based in the UK; with a guarantee of telephone support at all stages of any enquiry and that you will go straight through to a technical expert. In 2018 its average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes.