H W Martin Holdings

We have embraced the highway sector's Lean practices approach in order to continuously improve the services we provide. Lean practices are a disciplined and responsible method of adapting and sustaining our business processes and procedures in a way that provides additional value to our clients without wasting any resources with non-value adding steps. As a Lean organisation we work tirelessly to understand what value truly means to our customers and what we can do to realise it. By intelligently mapping what it takes to achieve that ultimate client-value, then lining up those steps in the best possible way, we can focus on continuously growing customer satisfaction sustainably by identifying and striping out anything that does not add value to the experience. What we are left with are processes that are leaner and far more efficient - they take less time, embrace technology and automation, and use people and materials in a smarter way for a far more effective result.