Integrated Claims Management

Integrated Claims Management has been serving businesses in the industrial insurance industry since 1986. Since that time ICM and its founder, Richard L Weeks, have worked to maintain leadership in the industry by providing the best workers' compensation assistance. From early on, we set out to meet the need of providing relevant, affordable, and practical solutions for risk management. As ICM's reputation grew, expansion became inevitable and ICM began management for its first retrospective rating group becoming the sole provider for its members' claims and safety needs. ICM has since acquired and worked with over 4,000 employers, from more than ten different retro programs, both individual and groups, ranging in premium size from $200,000 to $40 million and continues to do so today. In more recent history as ICM continues to keep our customers needs at the forefront of our mind we made the decision in 2008 to invest in an updated database and tracking system. This would pay off in full and not only improve our ability to manage more claims more efficiently but also allow more flexibility to set up safety tasks, track progress, send documented communication and most importantly give our customers more detailed attention to their needs and cost control of each claim. In 2009, ICM continued forward to meet the demand for our customers to access information in an easy and convenient manner by rolling out our online occupational safety training both through our website and live online web classes. Today, this service is one of our most utilized services training tools and we are able to offer it exclusivly to our customers at no additional cost. ICM has always seen the need to look for ways to reach our customers quicker, faster, and with more flexibility and through these new online tools able to accomplish just that. One reason ICM has been so successful is due to the underlying principles we operate under including hard work, ethics, knowledge and expertise, and making sure we provide the best customer service and results possible for each and every client. Being located near WA State's capitol allows us the unique opportunity to be at the heart beat of any positive or potentially harmful legislation and get that information to who is impacted most, our customers. ICM is also located approximately 15 minutes from The Department of Labor and Industries, where all decisions on claims and policies are made. Because of our strategic location we are able to stay involved through regular attendance to public hearings, meetings and/or industry relevent briefings so we know what is going on at all times and can pass along relevant information to our clientele. With the past 25+ years under our belt we welcome another 25 and look forward to partnering with many more businesses as we continue to expand.