Influx

Influx provides customer service as a service for brands and tech companies using a complete support operation on demand, available 24/7, every day of the year (including holidays). This operation includes agents and managers working across all time zones, automated training, QA, data and insights. Traditional support BPOs - Business process outsourcing companies - require fixed contracts and up front commitments from their clients. Influx is disrupting this model by providing a simple, pay-as-you-go pricing model for all clients. Companies can hire Influx only for the support work they need. This means both startups and established companies can work with Influx. Startups can work with Influx to answer 80% of their tickets, while they focus on their holistic support strategy, growth and product development. Larger businesses can work with Influx to fill in for coverage gaps and help with burst coverage as they build out their own teams. By working with Influx, companies improve their response times and overall support experience.