iSupport Software

The iSupport technology platform is a fully customizable business process automation tool that provides a robust set of tools for help desk incident management and service desk support. It includes integrated knowledge and asset management features, reporting, live customer chat and collaboration, HTML5 mobile clients, security and administration, ITIL-based problem and change management functionality, social media support, rules engine to build custom workflows with approvals, and much more. It is available as an on-premise solution or as a cloud (hosted) solution, and companies have been successful in also deploying iSupport for supporting human resources, product development, and facilities management. iSupport is one of the oldest privately-owned, continually operating providers of help desk software and customer support solutions.