ITAF

ITAF operates a Service Desk which customers can contact in three different languages: English, French and Dutch. The main interfaces to the Service Desk are an online web-based ticket system (the Service Center) as well as telephone. The ITAF Service Desk is available via phone between 08:00hr and 18:00hr CET. Outside these hours there is a 24/7 on-call system for emergencies. ITAF can call on global resources which in turn extends the global hours of coverage to 16 out of 24 hours.