Item

The 1980's were a time of new electronic devices and one popular item was the Word Processor. There were 47 different manufacturers of Word Processors including IBM, Wang and Xerox, and Item, Inc was a major player in this burgeoning market until the Personal Computer generally replaced dedicated Word Processing equipment. During the 1990's many third party service entities began providing alternatives to the manufacturer's own service operations, to save money and have better service options available. Item, Inc formed sister companies Consolidated Computer Services and Copy Fix, Inc and hired the best technicians and technical support for printers, copiers and other imaging systems. We hired Xerox technicians and learned everything we could about Xerox products and how to effectively repair them. Our technicians took all the Authorized Training Classes, learned all the tricks to repair most brands but focused on specializing on knowing more about Xerox than anyone else. As we entered the new millennium Item, Inc. widened its offerings and became a source for service parts, technical support and customer service for a broad range of manufacturers to include Xerox, Dell, Lexmark, Samsung, Canon, Konica-Minolta, Oki Data, Ricoh and more. We began working closely with third party service providers, and even Authorized Service entities that needed additional help and valued the unique and specialized knowledge of products that Item, Inc. has become well known for. With a growing reputation as a knowledgeable vendor for parts, products and service support offerings, Item, Inc sold off its service companies and focused exclusively to helping others to grow their service business. We specialize in giving customers what they wanted and when they needed it and that included taking and shipping all orders same day until 7:00 pm. Customers loved that we were able to ship so late and coupled with our free technical support the demand for our services continued to grow beyond our facility's capacity. Recently we purchased a 4 acre, 70,000 sq. ft. warehouse and office building in Woodbridge Virginia that will allow us to continue to grow well into the future. We feel honored to have been able to serve our customers for more than 35 years, proud that you have entrusted us with your business, and pleased to have been able to share your success. We look forward to 35 more years of service. "We are more than just parts, we are also your partner!" Repair Blog