Jetsave

At Jetsave we are committed to working with all our service providers in order to raise safety standards. We insist that all our hotels comply with local standards, however, in some respects they may fall short of the exceptionally high standards that we enjoy in the UK. Even within America and Canada, standards vary widely and hotels may not have separate fire escapes. In some accommodation (particularly smaller hotels), they may not have an automated fire detection or alarm system. We therefore strongly recommend that upon arrival at each destination, you familiarise yourself with your accommodation and its safety procedures, especially the exits as a safeguard in the unlikely event of an emergency occurring. 4.4 What do I do if I have an accident? Should an incident occur, please ensure that you have your insurance policy to hand and contact your Tour Director or Representative who will offer whatever assistance is required. If you need to make a claim on your policy on return to the UK, the necessary instructions (and paper work) required by the insurer should be adhered to. Please retain all of your receipts and any supporting documentation to assist your claim on your return. 4.5 What happens if I loose my luggage? Loss or damage to property whilst in the care of an airline or other carrier must be reported as soon as possible to them, and a Property Irregularity Report obtained and completed before leaving the airport. Please note that this must be done on discovering the loss or damage, as another party cannot do it at a later date. Claims relating to loss/damage of personal effects/baggage whilst on tour should be reported to your Tour Director or Representative. 5.1 What happens on arrival? Once you have cleared the Immigration and Customs formalities you will find yourselves in the Arrivals Hall of the airport. If you have booked an inclusive escorted touring package you will be met on arrival by a Representative of Jetsave. However, if you cannot see our Representative, please do not leave the Arrivals Hall as they will be with you as soon as possible. Jetsave will make the necessary transfer arrangements for all clients who have booked an escorted touring holiday from the airport to your hotel. This may be by taxi, minibus or coach. If you are transferred by minibus/shuttle service, you may be transferred with other members of the public. On arrival at the airport, our Representative will supply you with the appropriate transfer voucher. If you are travelling independently and have booked a TOUR ONLY holiday with Jetsave, please note that there are usually taxis and city shuttle services to transport you directly to your hotel. You will have to make your own transportation arrangements, when you arrive at the hotel, please approach the reception desk and inform them that you are with Jetsave, the name of the tour you are on and your surname. Alternatively follow the instructions you are given by our Representative, if different from the above. Clients arriving before 16.00 may be asked to leave their luggage in a room set aside for this purpose, as hotel rooms may not be available prior to this time. Please do not worry, as this is standard practice and allows you the opportunity to use the time relaxing in the caf, bar or taking in some of the local sights and attractions. We recommend that you place any valuables into the hotel safe as soon as you arrive. 5.2 What is a Tour Director? Thoroughly briefed and, in most cases, very experienced in the ways of our company, our team of Tour Directors are almost all American or Canadian nationals. Knowledgeable and enthusiastic about their tour areas, they have a common interest in the region's history and scenery, and can pass on an insider's insight of the character and quirkiness of their home countries. Above all, our Tour Directors share a commitment to caring service, which is why they make themselves available or on call throughout your holiday. 5.3 What is the Seat Rotation system? We operate a daily seat rotation system on all our coach tours. We have found this to be the fairest way of ensuring that all passengers enjoy the opportunity to see the fantastic scenery and it also offers you the ability to get to know your fellow travelling companions.