Junction

JunctionPC strives for excellence in service and support. In a free-market world, customers have a wide variety of companies to choose from when purchasing a product. When parts and equipment are equal, what makes JunctionPC different from our competitors is our dedication to providing the best possible service we can, and our personal knowledge of our clients' needs as businesses. In industry jargon, JunctionPC is a VAR, or Value Added Reseller. The value that is added to all of the products you purchase from JunctionPC comes from the time, commitment, and personalized assistance we guarantee you'll receive from us, whether you're having trouble with your products or not. When was the last time you attempted to contact a hardware manufacturer, with their touted claims of award-winning support, and how much time was involved with the process? Were you connected with someone that understood your problem, and showed an active understanding of your issue, or were you greeted with scripted answers that their technician memorized or was prompted by a computer? Most people would agree that this process is difficult, and time-consuming, no matter your level of warranty service. It is easy for manufacturers and software vendors to point fingers at each other, leaving you in an endless loop with no actual support at all. This is where our service-oriented philosophy truly shines. We won't keep you on the phone for hours, and we won't send you parts, expecting that you know how to fix your own PC, or wish to be talked through doing the work yourself over the phone. JunctionPC will make your problem our problem, and not rest until a resolution is found. We won't put the burden of labor on the customer, and will gladly explain the repair process- if you have the time and wish to listen. While we don't manufacture the products we sell, we certainly know them intimately, and are experienced at working with the manufacturers to address even the most complex issues where required. If we don't know the answer, we will dedicate significant time and resources to researching your problem until an effective resolution is found. This is where the value is truly added to your purchase, and you won't find this kind of dedication at stores like Best Buy and Staples. Customers who care about their time and peace of mind come to JunctionPC, where their purchase is valued higher than the sum of its parts. Come and experience the difference for yourself.