KPI Connect

KPI Connect's philosophy - collaborate, communicate and connect - is the cornerstone of our consultative approach to understanding your business. We strive to continually improve your programs by becoming an extension of your company. Developing a deep understanding of the needs of our client partner's business and delivering best in class results that surpass their expectations is our starting point. Collaborating with our partners uncovers ways to create new layers of value through innovation womens down jackets produces results that are the ultimate means by which we form lasting relationships. Founded in 1994 as The Faneuil Group, KPI Connect Solutions Inc. is an award-winning, unified Contact Center Provider with a 100% on-time, on-budget, and in-scope track record for more than 17 continuous years. Over 125 clients, most having an average 7-year tenure with KPI Connect (some over 15 years), have experienced: Increased profitability of more than 167% Reduced abandon rates from over 16% to under 3% in 30 days A unique and proven Contact Ecosystem methodology Achieve 116% of appointment scheduling target Enhanced customer experiences from enriched contact quality WHAT CAN WE DO FOR YOU? KPI Connect provides a wide range of solutions to fit any customer contact need.