Lanla

Founded in 2002, Lanla is a marketing research firm that specializes in measuring and managing the customer experience. Its team of experts and avantgarde methods have become vital assets to Quebec's leading businesses. Whether to revise a company's strategy, update service standards, or develop a business culture centred on the customer experience; to determine, understand, and meet customer needs and expectations; to measure the behaviour of customers in their natural environment (in a store, for instance); or to measure the economic impact of decisions, Lanla is an invaluable ally for any business looking to take its customer experience to new heights.