Planet Computers Co.

We offer a 7 day money back guarantee (MBG) if you cannot use our service due to poor coverage. If, within 7 days of purchase, you signed up to a plan then you plug in your Indoor modem, USB modem or MiFi device, and believe that you cannot receive our service, please ring our Sales and Service Centre on 021 218972-4. We will conduct tests while you are on the phone to determine whether you are able to receive a satisfactory signal. You will only be eligible to receive this MBG if you have made a reasonable attempt to establish a connection and our tests show that you cannot receive a satisfactory signal. We will give you a full refund of the purchase price, any plan charges that you have paid and any additional monthly service charges that you have paid for in advance. You must return the equipment in its original undamaged condition together with accessories, CDs, cables, anything else included, and the original packaging. We will pay the return costs, but we will not refund your original registration fee. The refund will be applied to the account that you pay us from. We will process your refund after we receive your returned device. If your returned device is received and we find that the conditions of the guarantee have not been met, for example the device is damaged or some items have not been returned, you will not be eligible for refund. We reserve the right to limit the number of times that we will accept MBG returns from you. If we think that our products or services just won't suit you, we will complete your latest return and refund, and advise you that you should seek an alternative Internet service.