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LeatherBagsAndBeyond.com is owned and operated by JDK & Associates, LLC. JDK & Associates is a licensed business out of Kissimmee, FL. We have been in business since 2006 serving on-line shoppers like you. We have dedicated our business to providing positively outrageous service to all of the special visitors that explore our websites. Our goal is to help families spend more quality time at home with their loved ones by providing a trustworthy source to do their on-line shopping quickly and confidently. JDK & Associates is also dedicated in helping businesses purchase their promotional products quickly, easily and accurately. We make it effortless to purchase products using the internet and strive to meet the needs of all our customers in a fast and friendly manner. Our goal is to make sure our customers always come first! Please feel free to contact us with any special requests, comments or suggestions on how we can serve you better. Have confidence in ordering from LeatherBagsAndBeyond.com. If you are dissatisfied with ANY of our non-customized products, you may return the item for a full refund within 30 days of receiving the product and a reimbursement will be credited back to your account minus any shipping, handling or freight charges. In the off chance you do need to return a product, please contact us for return instructions. JDK & Associates looks for the best products from reputable suppliers and manufacturers and makes them available to you. We do everything possible with every order we receive to ensure it is picked, packed and shipped quickly and correctly. We strive to meet your expectations. On rare occasions, however, inventory runs out, products are shipped incorrectly and deliveries get delayed. If your shipment is one of the very few that may not meet your expectations, please contact me immediately. I will personally follow up on any concerns you may have. You're satisfaction is our number one priority.