Managing Excellence

Managing excellence provides expertise in translating complicated technical issues into language that is easily understood by non-technical users. Why is this important? Many times, small to mid-sized organizations have created fantastic products, and have staff members that know the ins and outs of their products like the backs of their hands. Creating manuals and classes that explain how of use these products is another matter. Managing Excellence brings that specialized talent to your products to make them usable by your customers. Our services in this area consist of two different but complementary offerings; creation of end-user manuals and classroom training on the use of technical products. When creating user manuals for proprietary products, we focus on maximizing end user efficiencies by translating technical jargon into user-friendly terms that are easily understood by non-technical people. We take a non-technical approach that emphasizes product use over product capabilities. With our classroom training services, we take the same approach.