MedUX

MedUX is the leading Customer Experience monitoring and measurement solution for telecommunication services, governments, and OTT providers by making use of AI-Powered Real-Time Advanced Analytics. Our ecosystem helps to understand a wide range of incidents affecting the customer experience, from Quality of Service (QoS) problems and network outages, to Quality of Experience (QoE) issues and degradation of services, as happened last year with the massive YouTube outage. Over 5,000 MedUX HOME devices deployed in 10 European countries allow us to measure the quality and experience of fixed broadband networks in real-time. MedUX monitors the quality of broadband and most used services such as OTT (Over The Top) applications, such as social networks, messaging platforms, web browsing, or video streaming, from the end-user perspective. In addition, MedUX ecosystem's analytical capabilities enable network and service issues diagnosis and trouble-shooting.