Mercedes-Benz Durham

Mercedes-Benz Durham is committed to excellence in serving all customers including persons with disabilities and we will carry out our functions and responsibilities in the following areas: Communication: Employees of Mercedes-Benz Durham will communicate with persons with disabilities in a way that takes into account their disability. We will train our employees who communicate with customers on how to interact and communicate with people with various types of disabilities. Telephone Services: We are committed to providing fully accessible telephone services to our customers. We will train our employees to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by e-mail and/or written letters if telephone communication is not suitable to their communication needs or is not available. Assistive Devices: We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained on any assistive devices provided by Mercedes-Benz Durham on the premises.