Cleaning Angel

My Cleaning Angel offers a 100% Customer Satisfaction Guarantee to all its clients. If you are not satisfied with our service, call us within 24 hours and we will re-clean your home. Are you Licensed, Bonded & Insured ? We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. My Cleaning Angel is bonded and insured. (copy at the bottom of the page). Do I need to be home when you clean? You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. If we are unable to enter your home, you will incur a lockout fee of $50. Alarm systems need to be off. How do you protect my keys? Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued to the team member and at the end of the day is returned to the security box. Who is going to clean my home? My Cleaning Angel team will be servicing your housecleaning needs. Our teams consist of one, two or three team members for your convenience and preference. In addition, our Quality Control Supervisor will randomly stop by to ensure your cleaning standards and special requests have been met. Will the same team member always clean my home? Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team member to clean your home. How long does it take to clean my home? My Cleaning Angel Team will average 3 to 4 hours to clean a 3 bedroom 2 bathrooms home. However, time will vary depending on the condition and size of your home. What do I have to do before the cleaning? In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate in actual cleaning. Do I need to provide supplies or equipment? My Cleaning Angel provides all the supplies or cleaning products you need for a perfect clean. Now if you have a special enquiry you'll need to provide the product or chemical and explain the cleaners how to use. The cleaners won't be responsable for any damage. What type of supplies I need to have? To provide your own supplies we recommend that you have Windex, Pine-Sol, Soft Scrub, Tylex, Clorox Cleaner, Easy Off, Wood Floor Cleaner, Sponges, Paper Towels, Trash Bags, Vacuum, Mop and Broom. Please leave cleaning supplies on the kitchen counter. Otherwise My Cleaning Angel will bring everything the cleaners need.