New Family Social

New Family Social always endeavours to provide a sympathetic, courteous and professional service to its membership and service users. While we hope that our services will not give rise to any complaints, we will respond fairly, positively and promptly to complaints from the membership and service users when they feel we have not met their expectations or needs. Furthermore, we are always pleased to hear your views on our services, so that steps can be taken to review and improve our services, as necessary. These views may be positive, as well as negative, and will be welcomed as constructive feedback on our work. All complaints will be treated in the strictest confidence.