NexGen Agency

NexGen Agency is a full-service customer experience management organization focusing on cross-platform support and authentic customer experiences. For over 20 years, the NexGen Agency team has helped the world's most successful companies design, build, and manage VIP interactions. NexGen Agency offers a full range of multichannel contact center solutions including technical support, customer care, sales, and lead generation as well as consulting services through our NexGen Transformation division. Social and multimedia management solutions offered include social strategies and transformation, social media monitoring (reputation and crisis management), competitor monitoring, and social customer care tactics.