No Jitter

nojitter.com provides daily blogging and analysis of the enterprise IP-telephony, unified communications and converged networking world. The editor and lead blogger for the site is Eric Krapf, program co-chairman of the VoiceCon (now named Enterprise Connect) events and former editor of Business Communications Review magazine. Eric Krapf is the author of this latest report, entitled "A Framework for Service Delivery and Management in Unified Communications". The report discusses the issue that service delivery and management of unified communications technology is posing an unprecedented challenge for network managers. The report gives an insight into the capabilities that are essential to UC network administration, and presents a four-stage integrated lifecycle solution, that makes UC management possible.