Outsource Global

Our solutions are at the cutting edge of contact centre business & knowledge process outsourcing. We have deep vertical expertise and a unique understanding of industry specific needs, built up from thousands of hours of campaigns. We put our clients at the heart of everything we do, and deliver robust customer support solutions that span every segment of the customer value chain. Our contact centre-based client engagement platform serves as single point of contact with multi-channel, multi-lingual and online/offline capabilities for all callers to access services, request help, lodge complaints, report threats and provide feedback on the quality of services they get. We at Outsource Global recognize the fact that customer experience does not end with a contact centre alone. It begins with it. Customer experience also encompasses other business processes that are conducted in the back office, like processing and preparation of service requests, appointment scheduling, providing on-the-field support and assistance, and other related logistics