Pathfinder Business Analysis

Pathfinder offers a 24/7 support for its customers by the use of sophisticated Interactive Voice Response (IVR) systems and Customer Data Management systems, to sustain a better association. Based on our services, we are predetermined in prompt delivery supporting Customer's preferences. We are teamed with professionals, who have a strong communication base in all regional languages, eradicating the communication barrier involved, promoting an at-home environment for the clients. Besides a resource group of highly skilled and trained individuals focused on Multi-tasking, we offer a wide range of services in both Voice functionalities (Inbound and Outbound) for our Customers. Be it Inbound Customer Service, Technical Support, Application Support to Outbound Market Research, Collections, Lead Generation, Profiling, Accreditations, Sales or whatever, we are capable of tuning it up within the deadline. In short, anything that requires a Human touch or a Human Voice touch! Offering various services in accordance with Customer's preferences, we take over the Voice and Non-Voice customer support service industry, with contemporary technology assets. This enables us in providing services and products to the clients on the settled service levels, at optimum costs. We incessantly offer assurance towards the security of data and information of our customers, preserving our goodwill amongst them. The Customer supporting services mainly focuses in quality monitoring,with set and defined samples to ensure consistency across all processes, irrespective of an Inbound or Outbound Process. The information collected during Quality Monitoring is used for agent development by 1:1 coaching and process development, analyzing gaps to define refresher, remedial and new hire training. As a prominent industry, client's inclination is the focal objective for every single project at Pathfinder. In Voice Customer Support services, the Clients tend to grow their business and enhance their performance through various effective, efficient ...