Pec360

PEC360 was founded in 2008 based on a revolutionary business process that evolved out of consumer industries that utilize Customer Relationship Management (CRM) technology to generate, manage and convert sales opportunities. The founders of PEC360 took this business process and supporting technology and applied it to healthcare in early 2009. The goal was to proactively identify, manage and schedule patients with healthcare needs. The results of this experiment were astounding and led to the creation of PEC360's CRM-driven Patient Relationship Management software that supports what we know of today as a "Patient Engagement Center". A founding principal behind the need for a Patient Engagement Center and its supporting technology is the idea that evolving healthcare reimbursement models require healthcare organizations to influence patient behavior beyond the walls of their organization. Today's competitive healthcare marketplace and constantly evolving value-based reimbursement models are creating an environment where healthcare organizations must proactively engage their patients to ensure they are receiving the care they need. Another fundamental principal behind a Patient Engagement Center is the idea that healthcare is entirely too personal to be left to automated outreach. To engage patients in a meaningful way, a way that motivates patients to seek the healthcare they need, a live conversation with the patient on behalf of their physician must occur. Having been very successful with this concept in other industries, the founders of PEC360 pulled together the right people, processes and technologies to create a technology platform that's capable of supporting trained Care Advisors in their quest to engage and schedule patients who are in need of care.