Perch Insights

Perch Insights empowers CX leaders with data-driven insights to work proactively, leading to progressively better business decisions to expand customer lifetime value and minimize customer acquisition and service costs. No other CX business intelligence platform structures omni-channel data in a way that establishes a single source of truth for reliable insights across the contact center. Perch Insights offers the best way for CX leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.