PFM North America

PFM North America has its own independent technical department, with mechanical and electronic design facilities to tailor individual machines and complete lines to customer requirements using the latest technology. The sales department is made up of both internal regional managers and a network of agents and distributors covering the whole territory. With this infrastructure in place, close contact is maintained with end users to allow their machinery needs and after-sales service requirements to be readily identified and met. Customer service is conducted by a dedicated service manager, technical servicing co-ordinator and a team of highly specialised service technicians. Outside regular office hours and weekends, a qualified technician is always on call to offer assistance over the telephone while Teleservice, the on-line help system, is also available over the Internet. PFM Group's commitment to rapid delivery of spare parts is underlined by over 2 million dollars of parts inventory held in the Ontario warehouse for delivery, if required, within 24 hours. Quality in its products, comprehensive after-sales support and a willing ability to provide custom-built solutions has led PFM in North America to produce major systems and win continuous and repeated business with some of the largest international companies. These include Kimberly Clark, Sara Lee Bakery, Conagra, Procter & Gamble, 3M, Rockline, Tyco Healthcare, Johnson & Johnson, Ferrero and many others. ver the last three years, PFM Packaging Machinery Corp has shown an annual growth rate of in excess of 16 per cent. PFM Group