Pigro

Pigro is a turnkey helpdesk virtual assistant able to answer users’ questions. Companies’ knowledge base already contains the answers to users’ questions in an aggregate form: Pigro retrieves answers ...automatically providing them through a chat. The cross-industry virtual assistant designed for Corporates & Public Institution's Help Desk and Customer Service. Pigro AI allows your company to automatically convert the existing digital documentation (like User Manuals, Websites, Blogs, etc..) into real answers for your users without requiring to rewrite your knowledge base. Pigro is a virtual assistant active 24/7 that automatically answer your customer’s simpler requests and help agents with the most difficult ones, increasing Customer Satisfaction and agent productivity. Pigro gives Contact Center agents' the opportunity to take over the conversation when it's needed or when the user asks for. Pigro is also able to answer to all your employees’ questions about internal procedures, company policy, marketing and sales campaign and much more without swamping their colleagues with repetitive tasks. Pigro is easy and fast to set up and doesn't require any initial long configuration like NLP/U nowadays solutions, thanks to his proprietary technology, using a statistical approach easily scalable across different customers and languages.