Productspace Solutions

ProductSpace maintains a team of experienced PLM/Windchill experts to provide remote administrative and end user support for its customers. This team based approach allows us to eliminate knowledge gaps in a complex set of technologies that make up the Windchill product. This enables ProductSpace to provide a comprehensive level of support for customers that is difficult to attain with a single onsite administrator. We provide proactive support for our customers by using application monitoring tools to alert us of potential problems before they occur. Furthermore, daily and weekly scheduled tasks are automatically created for us to manage the routine work that needs to be done for each customer. Our customers have direct access to the RAPiDS Team using a web based ticket tracker, a telephone hotline, and a group email address. This allows us to provide timely reactive support for issues that occur during the business day. The deployment of the RAPiDS solution starts with a thorough analysis of the customer environment followed by tuning of the system for optimal performance and stability. Monitoring tools to track system availability and performance are also deployed in this phase. The customer is provided access to a ticket tracker to submit issues online along with a telephone hotline to directly contact a Windchill System Admin. RAPiDS solution is based on a fixed price subscription and there are no limits on the number of issues that can be reported. The RAPiDS solution includes Windchill system and business administration support.