Quintessence Business Solutions & Services

Quintessence is probably a rare company that has moved to a 100% performance based compensation system in the outsourced market. All our employees are marked against the SLA benchmarks agreed with the client. This goal alignment, we believe, is a significant contributor to our continued success in meeting client goals. Our Quality audit programs are versatile and rugged to cover system, process and transactional audits. Every employee is subject to a sample audit which reduces with experience and higher quality scores. The quality department is led by a Vice president and reports to the business owner and is independent of operations to maintain integrity.