Quintica

At Quintica we believe in a service led approach that involves mapping the complete business environment from customers to services - including the components that make up those services. This will then result in a service catalogue representing the physical and logical layout of your environment. What is our differentiator? How do we ensure that our customers have a complete and successful system and implementation? How do we ensure that we deliver true value to our customers? Even the most sophisticated system implemented by the best technologists will not be successful unless complete buy-in and training is achieved. Before we customise a solution, we first "normalise" the business and its processes aligned to best practice recommendations. We thus ensure business transformation, buy-in from all stakeholders and fully understand the business requirements. Once this is achieved we implement the systems according to business requirements. A technologist approach is one where a business requirement is defined as a "challenge" to the system implementer and not meeting such a challenge is deemed a personal failure. There are many systems, which have been extensively customized and do not deliver what the business really wants. There is a lack of understanding. The processes have not been thought through before enabling them in the technology. Our service lead approach is to first verify the business requirement and "normalize" it according to best practice. This requires people buy in which is achieved by our consultants sharing and communicating what best practice has found to be the most practical approach to a particular requirement. It is all about communication, education and understanding. Once this has all been clearly agreed upon, then the technology can be deployed close to its native form, ie.