Rapport Guest Services

Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are pro...vided to clients in all major cities in the UK and Ireland, a strong presence in the US and other locations around the world. The company’s fully managed offer includes reception, concierge, client meeting room management, switchboard and other call services. The brand’s ethos is based on creating rapport with clients and their guests from the outset, leaving them with the perfect impression every time. Rapport has received many awards for its focus on Employee Engagement including the ultimate recognition of ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list. This signifies the highest levels of workplace engagement and is only given to organisations who truly excel and demonstrate ‘extraordinary’ levels of workplace engagement. Other awards that Rapport has received include the Caterer’s annual Acorn Awards for 30 under 30, HR Diversity Champion for the Global Diversity List, the Cateys Front of House Team of the Year (four times), Diversity and Inclusion award for HR in Hospitality Award and the People Development Award at the FSM awards. Rapport’s senior management team all have a background in front of house operations in some of the finest five-star hotels and high-profile corporate headquarters, meaning clients have access to unrivalled expertise and experience. Greg Mace, Founder of Rapport, comments, “Our aim is to ensure we create a really personal, intuitive service for our clients and their guests which anticipates their needs, saves their valuable time and makes our guests feel welcome and relaxed. The recognition we have received over the years for the way we engage our teams is a tribute to the culture we have built and the passionate leaders in our business.”