Retail Assist

Retail Assist has supported Bidvest since 2011 with managed IT support services, enabling internal IT resources to focus upon the core business and applications, whilst Retail Assist maintains the infrastructure and user systems. Retail Assist helps drive incident volumes down with their single point of contact IT Help Desk, which supports 600 staff members across 7 depot locations. Retail Assist works closely with Bidvest's internal IT team and third parties to minimise any disruption to critical business operations.