Secret Spa

Secret Spa is a premium on-demand booking service dedicated to providing luxury treatments and exceptional client service at your convenience. How do you find me a therapist that is available when I am? When you book your appointment we reach out to our network of specialists via email and telephone. The process of finding a therapist for you might take between 5mins and one hour depending on how close you book to the appointment time. Which areas do you work in? We work across South West, West and Central London covering most postcodes in the boroughs of: City of London, Fulham & Hammersmith, Lambeth, Merton, Richmond upon Thames, Wandsworth & Westminster. If the area you want is not listed please contact us on [email protected] and we will see if we have a therapist available to travel to your location. How do your recruit your specialists? We have used our contacts and network to reach out to the best therapists in London. We do background checks, meet them personally and trade test them. We believe passionately that we only work with people that we would happily have over for dinner. Do your professionals have insurance? Yes all we ensure that all our therapists are insured. What happened if you don't have a therapist available? We will endeavour to fill your time slot with our handpicked network. In the unlikely event that we cannot we will suggest the closest timeslot. How can I cancel my appointment? If you are unable to keep your appointment please can you contact us at your earliest convenience to cancel or rebook the appointment so we can update our therapist. Important: we operate a strict cancellation policy -therapists cancelled within 5 hours of the appointment will be charged in full. What happened if you don't have a therapist available? We will endeavour to fill your time slot with our handpicked network. In the unlikely event that we cannot we will suggest the closest timeslot. How can I cancel my appointment? If you are unable to keep your appointment please can you contact us at your earliest convenience to cancel or rebook the appointment so we can update our therapist. Important: we operate a strict cancellation policy -therapists cancelled within 5 hours of the appointment will be charged in full the closest timeslot. Can I request the same therapist? You can request the same therapist. If they are not available at the time your require we will notify you asking if you wish an alternative or your preferred therapists' next available time slot. How do I pay? Your credit / debit card details are validated when you make the booking.