Smart Service

We run an electrical service company with 6 trucks, we purchased Smart Service so we could convert our dispatching from a manual system and into the computer, we have been dispatching manually using a board on the wall system for 3 years with Quick Books, we needed a method to dispatch from the computer as we grew so we could keep better track of our customers and jobs without jobs being lost. The program does have an effective schedule dispatch board but we had to modify it for our purposes to allow us to see our important at a glance information more effectively such as job start times and city that the job is booked in which have added steps so we are not quite using the dispatch board as originally intended. The program does have effective mapping, marketing and text messaging features and the ability to enter jobs that have been completed so all dispatched jobs are accounted for. There are some mapping aspects of the program that we are still having technical difficulty with, but they are working on the fix. The program does allow a dispatcher to book a job for multiple full days but will not allow you to book a job for 1.5 days or 2.5 days which could cause scheduling conflicts. There are some aspects of the program that could be streamlined to eliminate unnecessary steps such as the addition of right click copy paste and certain other areas but as the program matures and with input from future customers the program will get better. We would recommend this program to other service type companies.