Sohosquared

Take advantage of today's data insights to reduce tomorrow's costs. The Sohosquared platform synthesizes customer data across all channels to identify risk, predict trends, visualize insights, and opt...imize efficiency. Architected to seamlessly integrate with common contact center and CRM platforms, S2 leverages fully customizable solutions to analyze data and classify all customer interactions for easy risk-based prioritization, reporting, and actionability. In an era when customer interactions have grown beyond traditional call center formats, S2 provides native audio and text communication support. Taking an innovative approach, Sohosquared builds systems and models that adapt to a wide variety of risk and classification profiles across omnichannel customer interactions.