SPOT PET CARE

Spot Pet Care was started by two friends, Ben and Caroline, who met while working in the private jet industry. They both had a passion for delighting clients with above and beyond customer service, but longed to work with clients that loved them back unconditionally, even if their jet was late by two minutes or if their delivered bottled water was Evian instead of Fiji. When Caroline and her dog, Sophie, moved to Larkspur to escape the snowy winters in Boston, they enjoyed the great Marin weather by taking hikes or romping around with Sophie's friends at various dog parks. Sophie got dirty a lot from all her outdoor activities and Caroline made a mess at the house trying to clean her up. When it was time for a haircut, Caroline couldn't find a pet stylist that was readily available or provided an overall wellness experience she wanted for Sophie. Thus the idea for Spot Pet Care was born. Along the way, Caroline and Ben met Catherine (their Pet Stylist) and Susan (their Pet Technician) who shared the same passion for providing a well-being experience for pets. The team labored over every detail of the new store. They hand-selected the best organic shampoos and conditioners. They tested the all-natural treats on their own picky pets. And they outfitted the store with only the best grooming equipment - including the "green" stainless steel tubs that have a built in safety ramp for older dogs or hydraulic grooming tables designed to help the staff safely handle pets when they are receiving a haircut. As a former business executive of a large company, Caroline remembered how tough it was to take care of Sophie and manage her busy work schedule. She and the rest of the Spot Pet Care team focused on making it easy for busy owners to take care of their pets. They created a website for customers to schedule an appointment online. They designed services to meet the needs of a busy owner - such as offering a pick-up and drop-off service. "Well-Being Made Easy" became the team's mantra and guiding principle in developing Spot Pet Care. The store opened their doors in December 2008. The Spot Pet Care team is enormously grateful for the warm welcome they received from all of their new neighbors, and are looking forward to sharing their passion with many pets and pet-owners of Marin!