Tele-Response

Tele-Response grew out of a telecoms 2nd user company which specialised in quality, pre-owned telecoms equipment for the Siemens iSDX and Mitel SX2000 systems. The company, Exelsys Telecom Limited, was started back in 1994. With the advent of IP, falling hardware costs and the fact that Exelsys had been asked to start maintaining a number of sites, a decision was made to go fully into the Maintenance and support arena. The company name was changed to Tele-Response Limited on 16th October 2006. However rather than just carry on the same way as all other support companies, we wanted to see if we could change the way support and maintenance was provided. It seemed to us unfair that a client who had a reliable system/network was asked to pay an increase in support yearly. In addition to that, we noted that engineer continuity was very rare, with different engineers turning up on site with different skill levels.