Telnet Services

In many cases, these clients were won in competitive tenders, competing against substantial multinational outsource providers many times larger than us. Telnet has been able to grow substantially over the years because our clients appreciate our unique ability to improve customer satisfaction and add value. They have gained confidence in our expertise to deliver what we say, through our transparent billing, real-time reporting model and real-time measurement of customer satisfaction via globally recognised NPS (Net Promoter Score). As a keen observer of industry trends, I'm pleased that we're already delivering to our clients, services some of our competitors are still only talking about. The Customer Engagement Hubs we create and customise for each of our clients are an example of how we don't just follow trends, sometimes, we help create them. You can read more about this new approach to providing contact centre services on our website. The results for clients are improved customer satisfaction and a much more efficient service delivery model. This is evidenced by the number of examples where Telnet has reduced FTE counts, whilst improving customer satisfaction for clients within six months of moving to us. As our knowledge of our clients' businesses grows, we will continue to look for improvements and ways to apply our Kiwi ingenuity. I'm not happy unless we're exceeding our clients' expectations. Telnet is very fortunate that our clients, most of whom are household names, have become advocates for our company. We'd like you to become one too! John Chetwynd