Tern Consultancy

Mystery shopping companies come and go but with Tern, you know we're here for the duration. Established in 1989 by three partners as a customer service training consultancy, we cut our teeth in the mystery shopping world in the early 90's. Our first nationwide programme for Black & Decker Service Centres, was quickly followed by a mystery shopping contract with HMV, and from this point the entire focus of the business was firmly on mystery shopping. We are now one of the UK's leading mystery shopping agencies, and have since built a reputation for designing and operating mystery shopper programmes that deliver visible improvements for a diverse range of companies. From our experienced Project and Media Managers at Head Office to our skilled Mystery Shoppers on the ground, everyone here at Tern understand how important service is to you and are dedicated to helping you to build exceptional customer experience. We are renowned for having productive long term client relationships, a rapport that has enabled us to continually grow. Our large number of clients now spreads across most industries and geographically covers the whole of the UK, however, this growth also comes with great stability with Gary Edwards, one of the original founding partners back in 1989, still as our Managing Director.