The Analyst Group

The Analyst Group is a collection of contact center industry specialists with the know-how to provide effective solutions to various problems that can keep your call center from achieving its optimal level of service. We have years of experience helping our customers with their forecasting, scheduling and reporting needs. Contact us to find out how we can help you. The Analyst Group has chosen Pipkins Vantage Point Suite as its solution for workforce management. With Pipkins array of products, we are able to provide our customers with the following benefits.