Trinity Estates

Trinity aims to provide an efficient and effective management service. If you are dissatisfied with the way in which we are dealing with something, then in the first instance please ensure that you have raised your concern with Trinity preferably in writing by e-mail or letter. If you continue to be dissatisfied, you should write to the Regional Estate Manager or Senior Estate Accountant, depending on the nature of your complaint, who will investigate the problem and ensure that you are advised of the action that we are taking. We aim to respond to complaints or advise you of the likely timescale within 10 working days. If you continue to be dissatisfied you should write to the Customer Services Manager whose role includes intervening across Trinity to resolve significant customer service issues. The Customer Service Manager will ensure that we have given a correct and timely response to the complaint.