Ubona Technologies Private

Ubona enables your consumers to navigate a host of Value Added Services (VAS) with ease and delight. This reduces and eliminates the need to set up and maintain expensive call-center infrastructure, translating into significant reduction in costs for your company. Ubona's services are fully configurable, flexible, manageable, easily integrated with a range of web/enterprise applications and run as a managed service. By partnering with Ubona, you can be assured of uninterrupted day-to-day business operations, and you can be rid of the hassle of complex telephony integration with your enterprise services. With Ubona, you eliminate the need to hire a large number of resources to man your call center/s, allowing you to deploy your resources into more critical/core aspects of your business. Here's what Ubona delivers to your business: Complete automated self-service facility for your customer with ultra reliability and utmost customer satisfaction involving the following key activities: Customer activation Service activation and deactivation Authentication Search and enquiry Ticketing Payment Call routing The caller experience and fulfillment of these key customer activities are implemented by using Ubona's state-of-the-art platform.