User Replay

UserReplay ActiveCX provides the deepest level of Digital Customer Experience data and analytics for websites and mobile applications. Running in real-time, and capturing the customer feedback, session replay and technical data behind every session, the platform analyzes all the successes and struggles eCommerce customers face. By monitoring customer behavior with machine learning and search-based queries UserReplay intelligently flags up visitor patterns. Alerts are triggered immediately, and teams can interrogate session data and replay, monetizing and fixing emerging issues as they arise. The extensive suite of out the box automations take alerts to the next level, enabling a wide range of actions to streamline processes and optimize conversion. Working with some of the world's largest eCommerce companies UserReplay delivers SaaS CX analytics to both the mid and enterprise market globally.