Vet n Pet Direct

Vet-N-Pet Direct offer a 7 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. We reserve the right to charge a restocking fee of AUD$10 or 15% (whichever is the greater) and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Vet-N-Pet Direct except in instances where the goods arrived faulty or the incorrect product was shipped by Vet-N-Pet Direct. To arrange for the return of any item please contact us to arrange a RA (Return Authorisation) Number and to obtain the return shipping address. No responsibility will be taken for goods returned without an RA number. RA Numbers will only be issued where contact is made within 7 days of receipt of the item from Vet-N-Pet Direct. All goods returned to Vet-N-Pet Direct will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Vet-N-Pet Direct or a refund issued to the customers credit card according to the customers instructions. In the case of non-faulty goods returned to Vet-N-Pet Direct, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customers expense.