V-Line

V/Line is committed to providing high quality transport services to people travelling to and from Victorian regional communities. Our aim is to ensure our customers travel safely, comfortably and conveniently to their destination of choice, at the times they want to travel. Major investment in trains, tracks and signaling systems, and a new and improved timetable, has provided the tools required for a modern and customer-oriented rail operation. V/Line's challenge is to ensure we use these tools effectively and efficiently to deliver the services that our customers have told us they want. This charter provides an overview of the services we provide, the standards of service you should expect when travelling with V/Line, how those standards will be measured, and what you can do if we don't live up to your expectations. We genuinely want to hear your views on how we perform - both good and bad - so that we can continue to improve. This charter explains how to get your message through to us, and what to do if you're not satisfied with our response. V/Line is proud to be an integral part of the Victorian regional community and we look forward to welcoming you the next time you choose to travel with us.