Voice Print International

Founded in 1994, VPI is the world's leading provider of contact center workforce optimization (WFO) software and services for enterprises, government agencies, trading floors and first responders. VPI's award-winning web-based software suites integrate call and screen recording, quality assurance, multi-channel analytics, business intelligence (BI), workforce management and E-learning solutions. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues. VPI's approach has been disruptive to legacy approaches because its software is easy to deploy, easy to use, and extremely cost effective - resulting in a significant return on investment. VPI has more than 1,000 satisfied customers globally using its software solutions.