YouNet

YouNet SI maintains a community resource for all users on its website which contains frequently asked questions and other useful information concerning the product and its use. In addition, YouNet SI will provide technical support for paying account holders of its Services and its Software (defined below). In order to receive technical support from YouNet SI, the user seeking such support must request such support by contacting YouNet SI using the helpdesk feature. The user should describe the nature of the problem to be resolved as well as providing information about the user (name, address, etc). YouNet SI will make reasonable efforts to respond to such requests in a timely manner,. The user will cooperate with YouNet SI when seeking technical support services by providing information necessary to assist YouNet SI or requested by YouNet SI while diagnosing or resolving the issue. Although YouNet SI cannot guarantee that a technical support issue will be resolved, YouNet SI will make reasonable efforts to perform technical support services in a professional manner.