Zambian Institute for Customer Management

The ZICM is the knowledge portal and information hub in the Customer Services/ Contact Centre industry in Zambia. We provide In house and offsite training programs, Customized Training Sessions, Training Seminars, Coaching and Exchange programs. We disseminate this information vital for our members' growth through our training programs. Our training staff can study your organisation's processes first and customise your training to suit the training needs of your staff.